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Terms & Conditions

General terms and conditions for the purchase and sale of goods through an e-commerce site

I. SUBJECT

Art. 1. These General Terms and Conditions are intended to regulate the relations between "KIRKOV" EOOD, a company incorporated in the Republic of Bulgaria with number 123742990, address of management Sofia, residential area Mladost 4, block 432, entrance 1, suite 6, Bulgaria, hereinafter referred to as SUPPLIER, and the customers, hereinafter referred to as USERS, of the electronic store www.giftfromarts.com, hereinafter referred to as "ELECTRONIC STORE".

These General Terms and Conditions apply equally to registered and unregistered users and constitute a legally binding agreement between the Users and the Provider, governed by the legislation in force in the Republic of Bulgaria. Use of the Website shall be deemed to be the User's agreement to these Terms of Use. The relationship between the parties is governed exclusively by these General Terms and Conditions, the Personal Data Policy, and other written terms and conditions created and published by the Provider on the Website, which are integral to the General Terms and Conditions.

These General Terms and Conditions comply with the requirements of the Law on Consumer Protection (LCP), the Law on Electronic Commerce (LEC), and other legal acts in force in the Republic of Bulgaria.

In case you disagree with the General Terms and Conditions, please do not use the e-shop to make purchases. These terms and conditions may be updated or revised from time to time. Please take a look at the current edition carefully before each purchase.

II. DEFINITIONS

Client - any adult (over 18) and capable natural person, as well as any minor (between the ages of 14 and 17) who has previously obtained consent from a parent or other legal representative, or a legal entity or other legal entity, whether registered on the site as a user or not, who uses the Provider's website in any way, including but not limited to browsing it, making orders from it, buying, returning goods, etc.

Minor natural persons (under 14 years of age), minor natural persons (under 18 years of age) without prior consent from their parent or other legal representative, as well as adult natural persons who have reached 18 years of age but do not have the necessary degree of legal capacity, are not entitled to use the online store for concluding contracts for the purchase of goods.

By placing an order from the site, the User declares that he is an adult (over 18 years old) and that he has the appropriate degree of legal capacity to enter into transactions, or that he is a minor and has received prior consent from his parent or another legal representative to conclude the relevant transaction.

Website/Online store - a virtual platform for selling goods located on the domain giftfromarts.com.

User profile - a section of the site, formed by an email address and password, which allows the User to send the Order and which contains information about the User.

Order - an electronic document representing a form of communication between the Supplier and the User, through which the User declares to the Supplier, through the site, their intention to purchase goods from the site.

Goods and Services - any subject of the contract of sale from the site.

Contract/Distance Selling Agreement - represents the remote contract concluded between the Supplier and the User for the purchase and sale of goods from the site, an integral part of which is the present General Terms and Conditions for the use of the site. This is any contract concluded on the basis of an offer by the Supplier to the User, as part of a system for the sale of goods, where, from the date of the offer until the conclusion of the contract, the parties are not in physical contact with each other.

Bulletin - a means of periodically informing about the novelties, discounts, and promotions offered by the Provider, sent electronically by e-mail, without engaging or conditioning the responsibility of the Provider regarding the information contained therein.

Refund – the action by the Supplier to refund the User as a result of cancellation or non-execution of a purchase and sale contract from the site.

Specifications - all characteristics and/or descriptions of the goods as stated in their description.

Cookies - These are text files that are saved from the Internet page on the User's hard disk and allow the recovery of information about the User, identifying him and allowing the tracking of his actions, the Internet pages he visits, the hyperlinks he uses, the information that he uses and records, and others.

Malicious actions - actions or inactions violating Internet ethics or harming persons connected to the Internet or associated networks, sending unsolicited mail (unsolicited commercial messages, spam, junk mail), flooding channels, gaining access to resources with foreign rights and passwords, using flaws in systems for personal gain or obtaining information (hack), performing actions that can be qualified as industrial espionage or sabotage, damaging or destroying systems or information arrays (crack), sending " Trojan horses” or causing the installation of viruses or remote control systems, disturbing the everyday work of other Internet users and associated networks, performing any actions that can be qualified as a crime or an administrative violation under Bulgarian legislation or other applicable law;

Random event - an extraordinary circumstance unforeseen at the time of the conclusion of the contract, which makes its implementation objectively impossible.

ІІI. PROVIDER DATA

Art. 2. Information under the Electronic Commerce Act and the Consumer Protection Act:

Name of the Supplier: KIRKOV EOOD
Headquarters and address of management: Sofia, Stolichna municipality, residential area. "Mladost 4", bl. 432, entry 1, suite 6, Republic of Bulgaria
Correspondence data: Sofia, municipality of Stolichna, residential area. "Mladost 4", bl. 432, entry 1, suite 6, Republic of Bulgaria
e-mail: info@giftfromarts.com, тел: +359 89 516 2482
Official number from the NRA register: 123742990
Supervisors:

Commission for the Protection of Personal Data

Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592,

тел.: +359 2 91 53 518,

Email: kzld@cpdp.bg

web site: www.cpdp.bg

Consumer Protection Commission

Address: 1000 Sofia, Bulgaria, 4А Slaveykov Sq., fl. 3, 4 and 6

тел.: +359 2 933 0565,

hotline: 0700 111 22

Email: info@kzp.bg

web site: www.kzp.bg

IV. CHARACTERISTICS OF ELECTRONIC STORE / WEB STORE

Art. 3. ELECTRONIC STORE / WEB STORE is an electronic store available at an address on the Internet www. giftfromarts.com, through which the Users have the opportunity to conclude contracts for the purchase and delivery of the goods offered by the ELECTRONIC STORE, including the following:

To register and create an account;
To conclude contracts for the purchase and delivery of the goods offered by ELECTRONIC STORE;
To make any payments in connection with the concluded contracts with the ELECTRONIC STORE, by the payment methods supported by the ELECTRONIC STORE;
To receive information about new goods offered by ELECTRONIC STORE;
To review the goods, their specifications, prices, and delivery terms.

Art. 4. The supplier publishes the following information at the address of the ELECTRONIC STORE:

a description of the main specifications and an image of each item, according to the product characteristics;
the sales price, including VAT, as well as a tariff for the value of postal, courier, or transport costs, not included in the price of the goods, related to their delivery;
information on the methods and conditions for payment, delivery, and performance of the contract;
the User's right to withdraw from the contract and the conditions, terms, and manner of exercising this right, as well as the conditions under which the goods can be returned, except for cases under the Consumer Protection Act;
the period for which the offer and price remain valid;
the minimum duration of the contract - for contracts for permanent or periodic supply of goods or services;
any other information that the Supplier is obliged, according to Bulgarian legislation, to provide on time to the User before the purchase of the goods by the User.

Art. 5. (1) According to the contract concluded with the User for the purchase of goods, the Supplier undertakes to deliver and transfer the property to the User or to those designated by him through the website for the goods.

(2) Customers pay the Supplier a fee for the delivered goods according to the conditions set out in the ELECTRONIC STORE and these General Terms and Conditions. The remuneration is equal to the price announced by the Supplier at the address of the ELECTRONIC STORE on the Internet.

(3) The Supplier delivers the goods requested by the Customers within the terms and under the conditions set by the Supplier on the online store page and per these General Terms and Conditions.

(4) The delivery price is determined separately and explicitly from the price of the goods.

(5) THE ELECTRONIC STORE does not charge any costs for using a means of communication to conclude the distance sales contract.

V. USE OF ELECTRONIC STORE

Art. 6. (1) To use the ELECTRONIC STORE to conclude contracts for the purchase and sale of goods, the User can fill in the electronic registration form located at the Internet address of the online store.

(2) When using the site, the User declares that he is familiar with these General Terms and Conditions, agrees with their content, and undertakes to comply with them unconditionally.

(3) Registration on the site is at the request of the User. No mandatory registration is required to shop from the ELECTRONIC STORE.

(3) The User can at any time give consent to receive the newsletter, as well as to receive advertising messages and information about promotions by email, SMS, and by any electronic means. If the User does not wish to receive an advertising Newsletter or notifications by electronic means, he can unsubscribe at any time and inform the Provider by sending an email to info@giftfromarts.com with the subject Unsubscribe or by unsubscribing personally by pressing the "here" button located at the bottom right of each advertising Newsletter of the online store or following the instructions for unsubscribing from notifications.

(4) When shopping from the ELECTRONIC STORE, the User undertakes to provide correct and up-to-date data. The User guarantees that the data he provides is true, complete, and accurate, and that if any of the foregoing changes, he will update it within 7 days of the change.

(5) If the User provides incorrect data or changes that have occurred in the period under the previous paragraph are not reflected, the Provider has the right to terminate the contract immediately and without notice, stopping the User's maintenance and access to their account.

(6) Immediately before providing his data, the User should familiarise himself with the Personal Data Protection Policy, located on the site in the section Privacy Policy, and should expressly give his consent for his data to be processed under the conditions recorded therein.

(7) The User can freely correct the information entered by them in the registration form.

(8) When registering on the site, the Provider confirms the registration made by the User by sending a letter to the email address specified by the User.

(8) If a profile in web social networks or other networks is used to register the User, the party to the contract is the person who is the holder of the profile used for registration in the relevant social or other network. In this case, the Provider has the right to access the data necessary to identify the User in the relevant social or other network.

Art. 7. (1) All prices shown on the site are inclusive of VAT.

(2) Payments can be made in euros.

(3) The prices mentioned are for the respective numbers and do not include the delivery costs.

Art. 8. Customer discounts are not valid for products on sale or with reduced prices.

Art. 9. (1) The goods requested for purchase are delivered with suitable packaging and transport according to their type to the delivery address specified by the User.

(2) The goods are delivered to the delivery address of the User or to a third party - a representative of the User, who accepts and confirms receipt of the same on behalf of the User. When handing over the goods, the User or a third-party representative of the User signs the accompanying documents to confirm delivery.

(3) If there is a problem regarding a purchased product, you can contact our Representative by phone: +359 89 442 3485, +359 88 998 8585, or at the following email: sales@giftfromarts.com. If a defective product is found, the ELECTRONIC STORE undertakes to replace it with a new one, as the transport and other costs of receiving and returning the goods are borne by the STORE. Complaints regarding goods damaged during transport are considered only in accordance with a complaint protocol executed in the courier's presence.

(4) If an incomplete, incorrect, or wrong address and/or telephone number is specified when submitting the request, it is considered invalid, and the Supplier is not obligated to fulfill it.

(5) If the User is not found within the delivery period at the address specified by him, or access and conditions for delivery of the goods are not provided within this period, the Supplier is released from his obligation to deliver the requested goods. The User may confirm his desire to receive the goods even after the expiry of the delivery period, provided that the goods are not found at the address, and he shall bear all delivery costs. In this case, a new delivery period begins upon confirmation, as stated in the previous sentence.

VI. TECHNICAL STEPS FOR PURCHASING GOODS

Art. 10. (1) The purchase can be made in Bulgarian or English.

(2) Orders for goods can be made from the territory of Bulgaria and Europe, as well as from all other countries included in the selection option on the order finalization page.

(3)The User purchases goods offered by the Supplier at the web address of the store.

(4) The Supplier undertakes to inform the User of all details, irregularities, unavailability of goods, etc., electronically or by calling the contact number provided by the User.

(5) The purchase is considered completed the moment the User goes through all the steps of shopping from the ELECTRONIC STORE.

(6) The Supplier delivers the goods to the address specified by the User and is not responsible if the data specified by the User is incorrect or misleading.

Art. 11. (1) Users can order goods/goods from the site by registering in the ELECTRONIC STORE and creating an account.

(2) The supplier makes it possible to order goods/goods even without registration. The opportunity for the User to register on the site and create a profile is provided only at the User's request.

(3) Users purchase goods using the online store by following the steps below:

Selecting a product/goods from those offered in the ELECTRONIC STORE, determining the type and size, and confirming the type and size of the product by pressing the virtual button "Buy" indicated against the relevant product;
Viewing the items added to the cart and confirming the choice made in the previous point by pressing the "Order" button;
Provision of data for making the delivery;
Choice of payment method for the price;
Choice of product delivery method;
Agree to store rules;
Confirmation of the order by pressing the virtual button "Order".

(4) The Provider enables Users to register on the site using an electronic Login button with Facebook and Google. In this case, these General Terms and Conditions, as well as the Privacy Policy described in the section titled Privacy Policy, apply only to the site operated and owned by the Provider. Your access to social networks, such as Facebook, requires separate registration and acceptance of their respective terms of service. The Provider is not responsible for the protection of your data upon acceptance of these general terms and conditions. In this regard, it is necessary to familiarise yourself with the specified site's general terms and conditions in detail.

VII. USER RIGHTS AND OBLIGATIONS

Art. 12. (1) The user has the right:

to view, order, and receive the goods from the ELECTRONIC STORE under the terms and conditions specified in these General Terms and Conditions;
to be informed about the status of his Order;
has the right to access the ELECTRONIC STORE, subject to the conditions and requirements for access, except in the event of circumstances beyond the control of the Provider, namely in cases of force majeure, random events, problems in the global Internet network;
of access and correction of your data;
of delivery of the requested good/goods to the specified delivery address;
to request the deletion of your account at any time. In this case, the deletion occurs only after all validly submitted requests have been fulfilled, and the corresponding payment of the due price and delivery costs has been made.
to refuse to receive the goods requested by him for purchase in compliance with the legal requirements of the Consumer Protection Act. The user has the right, within 14 days of acceptance of the goods, to unconditionally withdraw from the distance contract. When the User wishes to withdraw from the contract, he must inform the Provider of his decision before the expiration of the specified 14-day period. The user has exercised his right of withdrawal from the agreement if he has sent a message to the trader before the expiry of the specified 14-day period, using the form for exercising the right of refusal. The Provider may offer the User the option to complete and submit the standard waiver form electronically via the Website at giftfromarts.com. The said form can be downloaded from the Supplier's website. The burden of proof for exercising the right to withdraw from the distance contract lies with the User.

Exercising the right of withdrawal terminates the parties' obligations to perform the distance contract.

within 14 days from the date on which he was notified of the User's decision to withdraw from the contract, the Supplier shall refund the sums paid by the User for the goods. For orders placed in Bulgaria, amounts paid are refunded by bank transfer. In this way, the Supplier returns the amounts due within 7 days if the User has left a correct bank account/account number. If the User does not have a bank account or access to a bank branch in their place of residence, the Supplier shall refund the amounts due in cash on delivery within 14 days.

In the contract of sale, where the Supplier has not offered to collect the goods himself, he may withhold payment of the amounts to the User until he receives the goods or until the User provides proof that he has sent the goods back, whichever is later. Happened earlier.

When the User exercises his right to withdraw from the contract and when the Supplier has not offered to collect the goods himself, the User must send or hand over the goods back to the Supplier or a person authorized by him without undue delay and no later than 14 days from the date on which the User notified the Supplier of his decision to withdraw from the contract.

pays only the direct costs of returning the goods, except in cases where the Supplier has agreed to pay them, or if the Supplier has not informed it that the User pays the costs of returning the goods. The ELECTRONIC STORE informs its Customers that Users are always responsible for the costs of returning the goods. The user is responsible only for the diminished value of the goods resulting from testing them, except for testing necessary to establish their nature, characteristics, and proper functioning. Returned goods must be in undamaged commercial condition, unused (goods not worn, washed, ironed, or torn), clean, without side smells (such as creams, perfumes, or cigarette smoke), and with labels. The goods should be protected from damage during transport and sent to the address without any side smells (such as creams, perfumes, or cigarette smoke), with labels affixed. The goods should be protected against damage during transport and delivered to the Supplier's address. Shipments of returned goods damaged in transit due to improper packaging will be returned to the customer at the customer's expense. The shipment must be accompanied by a goods receipt and/or the original invoice, along with a cancellation form. Shipments of returned goods damaged in transit due to improper packaging will be returned to the customer at the customer's expense. The shipment must be accompanied by a goods receipt and/or the original invoice, along with a cancellation form. If the User returns a product, the return may be made via a courier of their choice, except for Bulgarian Post. On-site returns of shipments, made by customers personally to the Supplier's specified address, are not accepted. Only shipments sent by courier are accepted. Additional information is available in the Returns and Replacement section on the website.

The following, and not only, but reasons for it are also accepted as valid complaints:

of a claim when the purchased goods do not correspond to what was agreed between the parties to the sales contract. The discrepancy in what was agreed between the parties can be expressed in:
manufacturing defects of the goods;
detected missing parts of the goods;
the wrong product was sent, different from the one ordered;

The complaint can be submitted to the Supplier at the specified email address returns@giftfromarts.com or by phone at +359895162482. The period during which Users may return or exchange the shipment is 14 days from the date of receipt. Before the User can exercise his right to complain and return the relevant product/goods to the Supplier, he should first contact a Store Representative. When presenting the complaint, the User may claim a refund of the amount paid, replacement of the goods with goods corresponding to the agreed terms, a price reduction, or free repairs, in accordance with the conditions and procedures outlined in Art. 133 and 114 of the Civil Code. The user has the right to exchange purchased goods for selected product/s from the store. In the form for exercising the right of refusal, the user must indicate the product(s) against which they wish to exercise the right of refusal. When a customer requests to exchange a product for a more expensive one, giftfromarts.com deducts the amount initially paid for the product(s) and informs the customer of the final surcharge amount. The goods subject to a complaint must be in an undamaged commercial appearance, unused (the goods have not been worn, washed, ironed, or torn), clean, without side odors (such as creams, perfumes, or cigarette smoke), and with tags. The goods should be protected against damage during transport and delivered to the Supplier's address. They must be attached to the shipment: the goods receipt and the form for exercising the right of refusal. Please note that the specified form may be completed in the Returns and Replacement section of the website.

When replacing goods, the transport costs are borne by the User in both directions, unless the replacement is due to the ELECTRONIC STORE's fault. The return shipping cost is always borne by the User, except in the event of a claim for a defective product or a product sent in error. For the return to be at the expense of the ELECTRONIC STORE, the User must contact our representative by phone or through the Return and Exchange contact form on the site, who will assess whether the complaint is justified and confirm the return of the product at our expense.

If the User wishes to exchange or return a product, the User may do so via a courier of their choice, except for Bulgarian Post. On-site returns of shipments, made by customers personally to the Supplier's specified address, are not accepted. Only shipments sent by courier are accepted. Upon receipt of the returned goods, the User will be notified by email of the shipment's arrival. When returning a product, the amount due is refunded within 14 days of the return. Goods whose return or complaint cannot be accepted by the Supplier due to failure to meet the above conditions will be sent back to the User at the User's expense. Hosiery, underwear, and swimwear are not eligible for return or complaints.

(2) The user has an obligation:

To provide an accurate and valid telephone, delivery address, and email address for correspondence;
Pay the price of your Order according to the method announced on the website;
To pay the costs of delivery, except in cases where the costs of delivery remain at the expense of the Supplier;
To comply with the terms and conditions for submitting complaints and making requests for replacement of claimed goods, "terms and conditions" published on the e-commerce site, and declares that it is considered bound by these terms and conditions;
Not to submit fictitious or invalid applications or other false information.
Every User, regardless of whether they have placed an Order or not, is obligated to use the Services:
- not to violate and respect the rights and freedoms of citizens, according to the Constitution, the laws of the Republic of Bulgaria, and international acts to which it is a party, the rules of morality, good manners, and Internet ethics when using the Services provided by the site;
- not to violate others' property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;
- to immediately notify the Provider and the relevant authorities of any case of committed or discovered violation when using the Services provided;
- not to upload, send, transmit, distribute, or use in any way and not to make available to third parties any software, computer programs, files, applications, or other materials containing computer viruses, unauthorized remote control systems, computer codes, or materials designed to interrupt, disrupt, disrupt or limit the regular operation of computer hardware or software or telecommunications facilities or intended to gain unauthorized access to or access to foreign resources or software;
- not to commit malicious acts.
The user is fully responsible for protecting his username and password, as well as for all actions carried out by him or by a third party using them. The User is obliged to immediately notify the Provider and the relevant supervisory authorities of any case of unauthorized access using his username and password, and whenever there is a risk of such use.
The User is obliged to indemnify the Provider and all third parties for all damages suffered and lost benefits, including for any costs and attorneys' fees paid, incurred as a result of claims made and/or compensations paid to third parties in connection with Internet pages, hyperlinks, materials or information that the User has used, placed on the site's server, sent, distributed, made available to third parties or made available through the online store's site in violation of the law, these General Terms and Conditions, good manners or Internet ethics.

VIII. PROVIDER'S RIGHTS AND OBLIGATIONS

Art. 13. (1) The supplier has the right:

at any time, without notification to the User, when the latter uses the Services in violation of these General Terms and Conditions, as well as at the discretion of the Provider, to terminate, suspend, or change the Services provided;
to send the User newsletters with advertising messages for which the User has subscribed;
may provide publication in the thematic headings of the store of hyperlinks to other Internet pages and resources. ELECTRONIC STORE is not responsible for any damages suffered or lost profits arising in connection with the use, access, or reliability of these materials and content. The User bears full responsibility for all damages caused to the Provider and third parties as a result of using or accessing these Internet pages and resources;
has the right to collect and use information about its Users.
The information in the previous article may be used by the Provider, except upon the User's express objection.

ELECTRONIC STORE collects and uses the information to fulfill orders on the site, execute the contract, and improve the Services offered. All purposes for which the Provider uses the information are under the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons in connection with the processing of personal data and on the free movement of such data (GDPR), as well as with good manners and Internet ethics. Additional information is described in the Privacy Policy on the website.

ELECTRONIC STORE has the obligation and the objective possibility and does not control how Users use the Services provided;
sells all goods, including those on promotion/discount while supplies last, even if not expressly stated on the site;
in the event of non-compliance by the User with the obligations stipulated in these General Terms and Conditions, the Provider has the right to immediately and without prior warning stop the access of the User and third parties to his user profile, as well as the right to compensation for all damages suffered and lost benefits that are a direct and immediate consequence of the User's failure to fulfill the obligations under the previous paragraph. In these cases, the Provider has the right to refer the competent state authorities to establish the relevant violation;
is not responsible for not providing access to the store, as well as for the non-processing or untimely processing of purchase requests, in the event of circumstances beyond its control - cases of force majeure, random events, problems in the global Internet network;
has the right to install cookies on Users' computers ("cookies"). By using this website, you agree to our Cookie Policy. The supplier uses "cookies" based on Art. 4a of the Electronic Commerce Act (E-Commerce Act). No personal data is stored in the "cookies" through which the ELECTRONIC STORE could identify you. Consent to the use of cookies may be revoked or modified at any time through the browser's settings. If you choose, you may change your browser settings to delete cookies and automatically block their placement, but this may limit the site's functionality. Additional information is described in the Cookie Policy section.

(2) The supplier has an obligation:

To transfer to the User the actual ownership of the purchased goods after receipt by the Supplier or his representative of the purchase price of the specific goods;
To deliver the goods requested for purchase on time;
To take due care in the performance of his duties;
To accept the complaint if it is submitted on time and is justified;
To guarantee its Users the confidentiality of the information and personal data provided. The latter will not be used, provided, or brought to the knowledge of third parties outside of the cases and under the conditions specified in these General Terms and Conditions under the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data (GDPR). Additional information is described in the Privacy Policy section.
To take care that the information in the ELECTRONIC STORE is always kept accurate and up-to-date, but does not guarantee the reliability and completeness of the same;
Guarantees the conformity of the goods with the contract of sale according to the provisions of the PPE;
to take all necessary technical and organizational security measures to protect personal data administered by the Provider from manipulation, loss, destruction, and access by unauthorized persons Under Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 year on the protection of natural persons with the processing of personal data and on the free movement of such data (GDPR).

IX. TERMINATION OF AGREEMENT FOR SALE OF GOODS

Art. 14. (1) These General Terms and Conditions and the User's contract with the Provider are terminated in the following cases:

upon termination of activity by the Provider;
termination of maintenance of the ELECTRONIC STORE;
by mutual agreement of the parties in writing;
unilaterally, with notice from each party in the event of non-fulfillment of the obligations of the other party;
in case of objective inability of one of the parties to the contract to fulfill its obligations;
in case of deletion of the User's registration on the ELECTRONIC STORE site. In this case, the concluded but unexecuted purchase and sale contracts remain valid and enforceable;
in case of exercising the right of refusal according to Art. 55, para. 1 of the Consumer Protection Act. In this case, only the contract for the delivery of the ordered goods is terminated if the right of withdrawal applies to the relevant category of goods.
in other cases provided for by law.

(2) Upon termination of the contract, the Provider takes actions to deactivate the user profile and delete the password for access to the same.

X. DELIVERY TIMES AND PRICES

Art. 15 (1) The user has the opportunity to receive the products purchased by him through the services of the courier companies Speedy and Econt, with which the ELECTRONIC STORE partners in the territory of the Republic of Bulgaria. The User bears the cost of the courier service.

Delivery price in Bulgaria

The delivery price is not fixed. The integrated system of the courier companies Speedy and Econt automatically calculates it.

During the order process, the price is displayed in the delivery module, and the User can view the exact delivery cost for their products before finalizing their order.

Delivery dates

Products in our online catalog are subject to FAST DELIVERY after order confirmation. Orders from Saturday and Sunday are processed on Monday. The items on the site are available, and no additional fulfillment is pending for external delivery and/or fabrication. In the event of a delay beyond the announced delivery period, or due to logistics issues or otherwise, the User will be informed promptly.

Outside Bulgaria deliveries

The ELECTRONIC STORE also delivers abroad, and the countries it ships to are listed in the Delivery Address drop-down menu during the Order. Delivery time after the item is dispatched from our office ranges from 1 to 4 weeks, depending on the service and option selected. Prices are displayed in the Shipping field during the Order.

XI. PAYMENT METHODS

For the convenience of Users, we offer the following payment options:

cash on delivery

This service provides maximum convenience and reliability to the User. Payment for an ordered product is made upon delivery, i.e., when a courier visits the customer at the address specified by the customer and personally hands the customer the product purchased from the ELECTRONIC STORE. This Payment option is valid only for delivery in Bulgaria.

by bank transfer with a payment order or online banking.

It is necessary to transfer the cost of the order to the ELECTRONIC STORE's company account. The order will be fulfilled upon receipt of the bank transfer. When making the payment, enter the order number as the reason. The bank account will be displayed in your order.

by paying online with a debit or credit card.

The online debit or credit card payment service is offered by MyPos, a time-proven payment partner for many physical and online merchants, ensuring your data's security.

ATTENTION!!! When receiving shipments from the online store, a VIEW BEFORE PAYMENT option is offered. If the User refuses to accept and pay for the goods, the User must cover the return costs. If, after receiving the goods, the User has a problem with the purchased goods, see the Returns and Replacement section.

XII. OTHER TERMS

Art. 16. (1) All disputes between the parties shall be resolved in a spirit of understanding and goodwill if it is not possible to reach an agreement satisfying the parties to the dispute, and under Article. 181n., paragraph 4 of the Civil Code, you can use the following electronic link to CCP www.kzp.bg or the Online Dispute Resolution Platform (ODR Platform) within the European Union: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

(2) The parties declare that in case of invalidity of individual parts of these General Terms and Conditions, this will not entail the invalidity of these General Terms and Conditions, and the individual invalid clauses will be considered to be legally replaced by mandatory rules of law.

(3) The ELECTRONIC STORE reserves the right to amend and supplement these General Terms and Conditions at any time, and all such amendments and additions shall enter into force without the prior consent of the Users. Amendments and additions enter into force automatically upon publication on the online store's website.