🎨 1. About products and orders
Q: What products do you offer at "Gift from Arts"?
A: With us, you will find original handmade jewelry (earrings, necklaces, bracelets, and sets), home decorations, original board games, as well as gift vouchers.
Q: Are the products unique?
A: Yes, most of our jewelry and items are original and handmade. Due to the specifics of handwork, each item has its own unique character and may have minimal, charming differences from the photos.
Q: Can I place an order without registering on the site?
A: Yes, you can place an order as a "guest" without having to register. However, creating an account allows you to track your order history and shop faster in the future.
Q: Do you offer gift vouchers?
A: Yes, we offer gift vouchers of varying values. They are a great choice if you want to give your loved one the gift of choice.
🚚 2. Delivery and receipt
Q: Which courier companies do you work with?
A: We work with the leading courier companies in Bulgaria – Econt and Speedy. You can choose delivery to a personal/business address or to a convenient office or courier location.
Q: What is the delivery time?
A: The standard processing and delivery time for in-stock items is between 1 and 3 business days.
Q: How are jewelry and accessories shipped (do they come with gift wrapping)?
A: All our items are shipped in protective and aesthetic packaging. If you wish, you can also choose special packaging when adding the item to the cart, which can be used directly as a gift. To do this, visit the Packaging page.
💳 3. Payment and prices
QВ: What payment methods do you accept?
A: You can pay for your order via:
Cash on delivery (in cash or by card upon receipt from the courier);
Bank card (Visa, Mastercard) online through a secure payment system.
Q: What currency can I shop in?
A: Prices on the site can be viewed in both Bulgarian leva (BGN) and euros (EUR). Payments are accepted only in euros (EUR)
🔄 4. Returns, exchanges, and complaints
Q: Can I return or exchange a purchased product?
A: Yes. According to the Consumer Protection Act, you have the right to return or exchange a purchased item within 14 days of receipt, provided the product is in its original commercial condition, unused, and in its original packaging.
Q: How does the return procedure work, and who bears the shipping costs??
A: The procedure is described in Returns and Exchanges. You can also contact us by email at info@giftfromarts.com or by phone at +359 895 162 482 to request the return. Return shipping costs are at the customer's expense, except in cases of a factory defect or an incorrectly shipped product.
📞 5. Contacts and assistance
В: How can I contact you with further questions?
О: You can contact us at any time via:
Phone: +359 895 162 482
email: info@giftfromarts.com
The contact form on the site
